Dealing with users

Users are people who use DART. They may also develop their own code and/or scripts.

There are several ways users can communicate with us.

GitHub issues are for bug reports and features for the code. If people are using GitHub issues for support requests, direct the user to dart@ucar.edu and close the issue. If a GitHub issue is not a clear issue or feature request, you can convert the issue to a discussion.

Things we do not have:

  • ticketing system (e.g. an email to dart@ucar.edu creates a ticket)
  • user forum